SAUNAS & ICE BATHS

This document outlines the voluntary manufacturer’s warranty provided by Nordic Wellness for sauna and ice bath products supplied directly by Nordic Wellness or an authorised reseller. Nordic Wellness products are built using premium materials and precision manufacturing designed for long-term performance. If a genuine manufacturing defect arises within the applicable warranty period, Nordic Wellness will repair or replace the affected component in accordance with the terms outlined in this warranty. This warranty operates in addition to rights provided under the Australian Consumer Law (ACL).

WARRANTY START DATE

Warranty coverage begins on the earlier of:, the product delivery date, or, date of installation,  whichever occurs first., belongs only to you, cannot be transferred, and only us or our authorised repairers can fix it with our parts unless otherwise authorised in writing. Nobody else can change these rules or make different promises about our product.

WARRANTY COVERAGE

Warranty coverage applies only to manufacturing defects in materials or workmanship under normal residential use when the product has been installed and operated in accordance with Nordic Wellness installation instructions and operating guidelines. This warranty applies only to the specific component proven to contain a manufacturing defect and does not extend to replacement of the entire product unless the defect materially affects the structural integrity or safe operation of the product.

FRAME WARRANTY DEFINITION

The Frame Warranty applies strictly to the primary structural components forming the load-bearing framing of the sauna. This includes structural framing designed to support the integrity of the sauna enclosure. The Frame Warranty does not include exterior cladding, interior timber finishes, benches or trims, decorative fascia boards, exterior weatherproofing layers, handles, hinges, latches or hardware, screws, brackets or fasteners. These items are covered only under their respective component warranties where applicable.

HEATER DEFINITIONS

Far Infrared Heaters : Far infrared heaters refer to the primary carbon-based heating elements designed to emit deep penetrating far infrared wavelengths used for therapeutic heating within the sauna enclosure.

Full Spectrum Heaters : Full spectrum heaters refer to heating elements designed to emit near, mid and far infrared wavelengths to provide a broader infrared heat profile. 

Warranty coverage for heater components is defined in the warranty tables above.

OUTDOOR SAUNA FLOOR COVERAGE

Outdoor sauna floors are covered for 2 years against structural defects in materials or manufacturing. Coverage applies only to the structural integrity of floor panels and supporting frame components. This coverage does not apply to damage from:

Water Damage & Drainage: standing water, flooding, poor drainage, blocked drainage paths, water accumulation beneath the sauna

Environmental Exposure: timber weathering•, colour fading, surface wear caused by sun or rain

Misuse or Neglect: improper installation, electrical overload, excessive water exposure, failure to follow maintenance guidelines

Accidental Damage: cracked glass, dents, impact damage

SITE PREPARATION & DRAINAGE RESPONSIBILITY

Proper site preparation is essential for the safe operation and longevity of your sauna. The purchaser is responsible for ensuring the installation site provides a stable, level, load-bearing surface with adequate drainage. Acceptable installation surfaces include: concrete slabs, structural timber decks designed for load-bearing use, tiled structural surfaces, raised paver systems installed on compacted and drained bases

The installation surface must not exceed 20mm fall in any direction across the sauna base. Water must be able to drain away naturally from the sauna structure. 

Damage caused by: standing water, flooding, poor drainage, water accumulation beneath the sauna - is not covered under warranty. 

Installation on the following surfaces may void warranty coverage where damage results: artificial grass or turf, uncompacted soil, bare ground or grass, surfaces prone to water pooling

ENVIRONMENTAL EXPOSURE & TIMBER BEHAVIOUR

Nordic Wellness products incorporate natural timber materials that respond to environmental conditions such as: temperature changes, humidity, sunlight• seasonal weather variation

Normal timber behaviour may include: minor surface checking or cracks, expansion or contraction, joint movement, resin bleed or sap marks, grain variation

These characteristics are natural properties of timber and are not considered manufacturing defects.

COLOUR CHANGE, WEATHERING & SURFACE FADING

Outdoor timber and coated metal surfaces will naturally change appearance over time due to environmental exposure. This may include: natural colour fading, greying or silvering of timber, surface weathering, tonal variation between shaded and exposed areas

These changes are normal characteristics of exterior timber or coated metal products and are not considered defects. To maintain appearance and longevity of timber surfaces, Nordic Wellness recommends periodic application of exterior timber oils or protective coatings.

SALTWATER & COASTAL ENVIRONMENT EXPOSURE

Exterior hardware and cladding components may experience accelerated corrosion when exposed to salt-laden air environments. Where a sauna is installed: adjacent to a saltwater swimming pool, or, within 800 metres of a saltwater environment including beaches, oceans, estuaries, canals or tidal rivers,

Corrosion of metal components in marine environments is considered normal environmental exposure and is not a manufacturing defect.

OPERATING CONDITIONS

Nordic Wellness saunas must be operated within the electrical and temperature limits specified in the product documentation. Damage caused by operating outside recommended conditions is not covered under warranty. Examples include: operation at temperatures exceeding manufacturer limits, incorrect electrical supply or voltage, electrical overload, unauthorised electrical modifications, operation with blocked ventilation, improper heater usage

Failure to operate the sauna according to the owner’s manual may result in damage that is not covered under warranty.

HEATER PERFORMANCE & VENTILATION CONDITIONS

Sauna heating performance depends on correct installation, electrical supply, ventilation, and environmental conditions. Heaters used in Nordic Wellness saunas are designed to operate within the installation and ventilation requirements specified in the product documentation. Reduced heating performance may occur where:ventilation openings are blocked or restricted,  the sauna door is frequently opened during heating, surrounding room temperatures are unusually low, the electrical supply does not meet specified requirements,  installation clearances are not maintained or the sauna is installed in excessively large or unsealed environments.

Heating performance concerns caused by installation conditions, ventilation restrictions, electrical supply limitations, or environmental factors are not considered manufacturing defects and are not covered under warranty.

MAINTENANCE RESPONSIBILITIES (OWNER OBLIGATIONS)

Routine maintenance is the responsibility of the product owner. Failure to perform recommended maintenance may result in conditions not covered by warranty. 

• Silicon Maintenance: Seals around windows, doors and panel joints should be inspected annually and re-sealed where required.

• Door Adjustment: Minor door and hinge adjustments due to heat, usage & timber movement are considered normal maintenance and are not covered under warranty.

INSTALLATION DOCUMENTATION

To assist with warranty assessment Nordic Wellness may request: installation photographs, completed installation checklist, electrical compliance documentation

Failure to provide documentation may delay or affect warranty assessment.

ACCESS, PRESERVATION & INTERFERENCE

As a condition of any warranty claim the purchaser must: provide reasonable access for inspection, preserve the product in its current condition, refrain from unauthorised repairs, relocation or modification If actions taken by the purchaser limit Nordic Wellness’ ability to inspect or protect the product, Nordic Wellness may: reject the warranty claim; or, declare the voluntary Ironclad Warranty void for the affected components.

RIGHT TO ASSESS AND RECTIFY

Before Nordic Wellness is required to provide any remedy under this voluntary warranty, Nordic Wellness must be given a reasonable opportunity to inspect the product, assess the reported issue, and determine whether the issue is covered under this warranty. Where a defect is confirmed to be covered, Nordic Wellness may, at its discretion: repair the affected component; replace the affected component; or, provide an equivalent replacement part. The purchaser must not arrange third-party repairs, dismantling, relocation, alteration, replacement, or remedial works relating to the claimed defect without prior written approval from Nordic Wellness. Costs incurred for unauthorised inspections, repairs, transport, removal, reinstallation, or replacement work will not be reimbursed by Nordic Wellness unless such costs were approved in writing prior to the work being carried out. If the purchaser undertakes unauthorised repair or remedial work before Nordic Wellness has had a reasonable opportunity to inspect and assess the product, Nordic Wellness may: reject the warranty claim to the extent that the unauthorised work prevents proper assessment; limit its responsibility to the original defect only as reasonably determined by Nordic Wellness acting in good faith; and, decline responsibility for any additional damage or costs arising from the unauthorised work. Nothing in this clause limits any rights that cannot be excluded under the Australian Consumer Law.

SERVICE ACCESS & SITE COSTS

Nordic Wellness warranty coverage applies to the repair or replacement of defective product components only.

Unless otherwise agreed in writing, Nordic Wellness is not responsible for costs associated with site access, removal, reinstallation, or preparation required to access the product.

This includes, but is not limited to:

• electrician call-out fees
• plumbing costs
• crane or lifting equipment
• removal of decks, walls, or surrounding structures
• labour required to move or reposition the sauna
• transport or travel costs associated with accessing the product

Where site conditions prevent reasonable access to inspect or repair the product, the purchaser may be required to make the product accessible at their own cost before warranty service can proceed.

Nothing in this clause limits rights that cannot be excluded under the Australian Consumer Law.

COSMETIC DEFECTS

Any cosmetic defects including scratches, dents or minor surface blemishes must be reported within 7 days of delivery. Claims made outside this period may not be accepted.

WHAT IS NOT COVERED

This warranty does not cover:

Installation Damage: Damage caused by third-party installers or self-installation.

Freight or Transit Damage: Damage occurring during shipping or transportation.

Improper Use: Damage resulting from misuse, abuse, improper installation, incorrect electrical supply or failure to follow installation instructions.

Neglect: Failure to perform routine maintenance or care.

Acts of God: Damage resulting from lightning, flooding, earthquakes or extreme weather events.

Non-Factory Components: Parts or accessories not supplied by Nordic Wellness

WATER OR WEATHER DAMAGE (INDOOR SAUNAS)

Indoor sauna models are designed for installation in enclosed environments. Damage resulting from exposure to rain, flooding, plumbing leaks or outdoor installation is not covered.

COMMERCIAL USE CONDITIONS

Commercial use includes: gyms or wellness centres, recovery studios, hotels or accommodation, Airbnb or short-term rental properties, any environment involving payment for use, use exceeding 4 hours per day, multi-user environments

Commercial installations must be registered within 30 days of purchase. Commercial warranty periods apply to products used in these environments.

WARRANTY SERVICE AREA

Customers are responsible for transportation costs associated with shipping products or components for inspection unless otherwise agreed by Nordic Wellness.

WARRANTY TRANSFER

This warranty applies to the original purchaser only unless otherwise approved in writing by Nordic Wellness.

LIMITATION OF LIABILITY

Nordic Wellness, its directors, officers, employees, agents, contractors, representatives and service partners, shall not be liable for any indirect, incidental, consequential or special damages arising from the use or operation of the product. Nordic Wellness’ total liability under this warranty shall not exceed the original purchase price of the product. The remedies provided in this warranty represent the purchaser’s exclusive remedy. Nothing in this clause limits rights that cannot be excluded under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW 

Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY CLAIM PROCESS

Warranty claims must include:

• proof of purchase

• description of the issue

• installation documentation if requested

Claims can be submitted via the ticket system at: https://support.nordicwellness.com.au/help

INDEPENDENT INSPECTION REQUIREMENT

Nordic Wellness reserves the right to require inspection of the product by an authorised Nordic Wellness technician or an independent qualified inspector before approving or rejecting any warranty claim. Where the reported issue is determined not to be a manufacturing defect covered under this warranty, the purchaser may be responsible for reasonable inspection or service costs.

CONTACT

Nordic Wellness

hello@nordicwellness.com.au

www.nordicwellness.com.au

TIMBER CARE & NATURAL MATERIAL CHARACTERISTICS

Nordic Wellness saunas and ice baths are constructed using premium natural timber materials selected for durability, stability, and aesthetic character. 

A sauna is a natural timber structure exposed to heat, humidity, and environmental conditions. As a result, minor movement, surface checking, and variation in timber components is normal and expected over the life of the product and does not constitute a manufacturing defect.

Timber movement including expansion, contraction, minor cracking, and surface checking is a normal characteristic of natural wood products exposed to heat and changing humidity levels and is not considered a manufacturing defect. Natural variation in timber colour, grain pattern, and surface appearance is an inherent characteristic of natural timber and does not constitute a defect in materials or workmanship and is not covered under this warranty.

Timber is a natural organic material that continues to respond to environmental conditions such as temperature, humidity, and seasonal weather changes. As a result, minor variations may occur over time and are considered normal characteristics of natural timber products. These natural characteristics may include: small dents or surface marks, fine surface cracks or checking, natural grain variation, resin or sap marks, minor expansion or contraction of timber components 

These conditions are normal properties of natural timber and do not affect the structural integrity or performance of the sauna or ice bath. They are not considered manufacturing defects. During regular use, timber may develop minor cracks or surface changes as it responds to natural moisture variations. These changes are expected and do not affect the durability or safe operation of the product.

COSMETIC MARKS DURING SHIPPING

All Nordic Wellness products are inspected prior to leaving the workshop to ensure consistency, colour quality, and workmanship standards. Due to the nature of international freight and transport, minor cosmetic scuffs or marks may occasionally occur during shipping. Cosmetic imperfections that do not affect product function may be treated using a light application of cedar/timber filler, timber oil or furniture polish, or may be lightly sanded if desired. Products containing benzene-based or high alcohol cleaning products should be avoided as these may damage timber finishes. Cosmetic concerns must be reported within the Cosmetic Defects reporting window specified in this warranty.

TIMBER MAINTENANCE

Routine timber care is the responsibility of the product owner and forms part of normal product maintenance. Proper maintenance helps preserve the appearance and longevity of the timber components, particularly for outdoor installations exposed to sunlight, moisture, and environmental conditions.

Recommended maintenance includes:

• Quarterly Inspection: Every three months, inspect the sauna timber for signs of drying, surface wear, or environmental exposure. Apply a suitable timber oil or protective coating where required.

• Bi-Annual Protection: For outdoor installations, Nordic Wellness recommends applying a suitable exterior timber oil, estapol or protective coating at least twice per year to help protect the timber from UV exposure and moisture.

OPTIONAL EXTERIOR PROTECTION

Owners may choose to apply additional exterior protection to further protect the sauna from environmental exposure. This may include sanding, sealing, and painting the exterior surfaces using suitable exterior timber products. Recommended steps include:

Light sanding of exterior timber surfaces

Application of a suitable timber sealer undercoat

Application of exterior-grade timber paint or coating

Exterior coatings can provide additional protection from UV exposure, moisture, and temperature changes and may extend the aesthetic life of the product.

WARRANTY ACTIONS FOR PAINTED OR COATED SAUNAS

Applying exterior coatings is optional and may enhance weather protection. However, improper application of paints, sealants, or coatings may result in conditions not covered under warranty. Examples include: peeling or flaking coatings, trapped moisture within timber surfaces, 

water penetration caused by incorrect sealing methods or

timber damage caused by incompatible coating products.

Where such issues occur as a result of incorrect application or unsuitable products, they may affect warranty coverage. Owners undertaking exterior finishing or coating should ensure suitable timber products and application techniques are used.

ROUTINE OWNER RESPONSIBILITIES

Maintaining the sauna is part of normal ownership responsibilities. Routine maintenance includes:

• inspection and maintenance of silicon seals for outdoor models

• minor door hinge adjustments resulting from heat and natural timber movement

• periodic timber oiling or surface protection

These maintenance activities are considered normal care and are not covered under warranty.

DOOR ALIGNMENT & NATURAL TIMBER MOVEMENT

Minor door alignment adjustments may be required over time as the sauna structure responds to natural timber movement, temperature variation, and environmental conditions. Small adjustments to door hinges or magnetic catches are considered normal routine maintenance and do not constitute a manufacturing defect. Where door misalignment results from base movement, site settlement, or installation on an uneven surface, such adjustments are the responsibility of the owner and are not covered under warranty.